How many reformer classes should I do per week?

This comes down to the individual, what other movement are you doing, how many can you fit into your week. 1 is better than none and 3-4 a week you will feel those results. Everybody is different and it comes down to you and what feels good for your body.

How long are classes?

Our classes are 50 minutes long. Please arrive 5-10 minutes before your class begins.

How many people are in a class?

We are a small studio with 6 reformers. Having a small group means our instructors can work with individuals to cater for injuries, set challenges if you are needing that push, and offer extra support where needed.

Mums & Bubs classes have a maximum number of 4 people per class (exlcluding babies).

What do I need to bring to class?

Please wear stretchy and comfortable clothing that allows you to move with ease. Socks are to be worn during the class for hygiene reasons. We recommend grippy socks as they do not feel slippery as you move on the reformer. These can be purchased in the studio prior to class if you wish. You may also bring a water bottle although we do have fresh water available.

Mums and Bubs class attendees may wish to keep their baby in their capsule or can, alternatively, bring a play mat for baby to rest on. We have a fridge and a kettle if needed to store or make any food/bottles.

Membership options

We have a range of memberships to suit your lifestyle. Concession cards have an expiry date and will need to be used between 1-4 months from date of purchase (depending on type), single class passes have an expiry date of 7 days. All Trial memberships ($15 first class & $27 New Member Deal) expire 2 weeks from purchase.

Weekly memberships will be direct debited every week. Minimum term is 3 month and we require 2 weeks notice for cancellations.

Please see our website homepage or GymMaster app for more details. Refer to membership contact/Studio terms and conditions for further information.

What are the Ezidebit fees?

Ezidebit is the system we use for payments. They are a separate entity to GymMaster and Boost Reformer Pilates, and therefore, has their own fees. Ezidebit charges their fees on top of all membership options. They are as follows below;

Administration fee - Online $5.50 (on off payment with sign up)
Direct Debit Bank Account Transaction Fee - $1.15 (ongoing with weekly memberships)
Payer Dishonour Fee - $21.90 (failed payment fee)

For more information, please read Ezidebit’s Terms and Conditions upon sign up or contact Boost.

Can I book in advance?

If you have a current membership you can book in advance, concession packs you can book your 5 or 10 classes out and weekly memberships can be booked 6 weeks in advance, this helps you to get some routine with your weekly schedule. Our class bookings close 30mins prior to class start time.

All class bookings go through GymMaster. Download the app for you convenience and sign in to book your classes.

How does the waitlist work?

If a class is fully booked you will have the option to join the waitlist, if the class was to get a cancelation then you will receive an email or text to say you have been moved into the class. If you can not make this class, you are able to message in and decline at no charge to your membership. Our waitlist gives you a minimum of 1 hour’s notice for attendance.

Can I cancel my booking?

You are able to cancel your booking as long as you provide a minimum of 8 hours notice for group and private classes. Classes cancelled inside this 8 hour period and not showing up to your booked class will be charged at full value. Classes can be cancelled via the GymMaster app or by texting 021 956 367.

Do you offer one on one class or private bookings?

If you are interested in one on one classes or private bookings please email us at info@boostreformerpilates.com. Further information can be found on our ‘Classes’ page.

Can I put my membership on hold?

Yes, your membership can be put of hold for a maximum for 6 weeks per year. These 6 weeks can be taken all together or split throughout the year. A minimum of 1 week membership hold can be taken at one time. We require 1 weeks notice for membership holds. Please email us at info@boostreformerpilates.com to request membership holds.

How do I cancel my membership?

Yes, although we will be sad to see you go. To cancel, please contact Boost directly via email (info@boostreformerpilates.com) or fill out the cancelation form on GymMaster App to cancel your membership. A minimum of 2 weeks notice is required for membership cancelations and during this time payments will still be made and access to classes is available.

Please note: Weekly direct debit membership have a minimum 3 month contract before cancellation is allowed.

Gift Vouchers

Gift vouchers are available to purchase. Please email us at info@boostreformerpilates.com to discuss value, payment method, expiry, and activation instructions.

Can I do Pilates while pregnant?

Yes, you can practice pilates safely while pregnant, please let your instructor know so we can adapt exercises to suit your needs. Our Mums and Bubs classes are suitable for pregnancy.

As you move through the trimesters of your pregnancy then you may need to come and meet the main instructor (Becky) to go over substitute exercises that you can use in other classes. We recommend avoiding booking Jumpboard classes while pregnant and consulting your midwife or GP before continuing/starting exercise.

Can I do Pilates with an injury?

Yes, you can. As our class sizes are small we can adapt the exercises to your needs and make changes to suit your ability. If the injury is major or it is unsafe for you to exercise, we recommend seeking professional help (physiotherapist, osteopath, etc) before returning to reformer pilates. If an instructor believes you are too injured to perform the exercises safely, you will be asked (at their discretion) to attend your classes at a later date. This is for your safety and to ensure your injury is not made worse. In your return to reformer pilates after a major injury we suggest attending a studio that focuses on rehabilitation reformer pilates (recommendations can be given on request). Depending on the injury, it is recommended to avoid Jumpboard classes.

Private classes are an ideal option for those with injuries as we can take the time to create a class that suits your needs and ability. This also ensure you get the full attention and support your injury may require. Please note that our instructors are not trained to give medical or rehabilitation advice and those with severe injuries will need to seek advise from their healthcare provider prior to booking.